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TOO MANY

CALLS TO HANDLE?

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Does your customer service team need a hand every now and then? Sales campaign? Peak season? School holidays? Don’t you wish you can tap on extra manpower at times like these?

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TOO MUCH

WORK TO DO?

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MORE

When your staff cannot cope and you have a deadline to meet, who can you turn to? Can you get help with all or some parts of the workflow? Can your staff focus on what is important and leave someone else to do the rest?

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CANNOT

HIRE FAST ENOUGH

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MORE

Do you have a hiring or retention problem? Always playing “catch up” and fending off competition for your staff? When you absolutely need a core team of customer service staff to keep the business going, what are your options?

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WORK WITH CALL CENTER PROFESSIONALS

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FIT THE SOLUTION TO YOUR PROBLEMS

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MATCH THE TALENT TO YOUR NEEDS

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SOLUTION

 

BUSINESS
PROCESSES

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TELEPHONY
SERVICES

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EMAIL
WEBCHAT

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WHY
SILVER SPRING
PATHFINDER

STRUCTURED & RESULTS ORIENTED APPROACH

Prior to the start of any project, SSP will go through a needs analysis with your team to ensure expectations and deliverables are agreed and clearly documented.  We will work together to finalize the workflow process, CSA familiarization plan and where applicable, the contact script.  SSP is open to using various compensation & incentive pricing models so that all parties are adequately motivated to succeed

FIELD-PROVEN MANAGEMENT TEAM

SSP is led by a team of industry veterans who have been associated with the contact center industry for many years. This depth of experience has guided SSP from the outset and laid the foundations of what it is today.  In operations, our key executive has been instrumental in setting up one of Singapore’s first multi-channel contact center at a large GLC where she worked for over 3 decades.  She is supported by a team of call center industry professionals who bring along years of field experience and know-how to the business

DIVERSE & MATURE TALENT POOL

SSP puts into practice flexible work and job sharing arrangements and this has enabled us to attract a diverse and interesting mix of talent from different walks of life. The ages of our CSAs are widely spread out from the early 20s to late 60s as is their working experiences.  We also have within our midst different cultures and language groups and this blended community opens up many opportunities for us to find the right fit for your business needs

INNOVATIVE SOLUTION PLATFORM

From the start, SSP was bent on building a decentralized contact center platform with advanced command and control capabilities so as to enable our CSAs to support our customer from any location at any time. We worked with established technology vendors and cloud-based solution providers to create an interaction system that is both resilient and adaptable to different customer needs.  The end result is a solution that is optimized and ready to meet any challenges that you throw at it

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HERE'S WHAT
OUR PARTNERS SAY

THROUGH SSP’S FEN PROGRAMME,OUR BENEFICIARIES HAVE THE CHANCE TO UPDATE THEIR IT AND CUSTOMER HANDLING SKILLS AND WORK AS REMOTE CUSTOMER SERVICE AGENTS ON A FLEXI-TIME BASIS.

MS ONG LAY HOON

DIRECTOR

MINDS SINGAPORE

IT HAS BEEN A PLEASURE WORKING WITH SSP TO ACHIEVE OUR MUTUAL GOALS OF GROWING GN’S ASIA-PACIFIC BUSINESS AND CONTRIBUTING TOWARDS THE MEANINGFUL EMPLOYMENT OF DISADVANTAGED SINGAPOREANS.

MR CHRISTOPHER TAN

MARKETING DIRECTOR

JABRA GN

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