Silver Spring Path Finder

Silver Spring

PATH FINDER

let us help you with your
customer servicing needs!

Silver Spring PATH FINDER

let us help you with your
customer servicing needs!

Silver Spring PATH FINDER

let us help you with your
customer servicing needs!

Since 2018, SSP has been the business process outsourcing (BPO) partner of choice to many organizations in both the private & public sectors. Our pool of locally based, bilingual customer service agents (CSAs) are custom trained to operate either as an extension or replacement resource team to your current customer service workforce. We rely on only the best enterprise-grade technologies to power our interaction network so as to ensure the highest levels of quality control and CSA performance management.

Why SSP should be considered for visitor’s outsourcing needs

We rely on only the best enterprise-grade technologies to power our interaction network so as to ensure the highest
levels of quality control and CSA performance management.

Sales promotions or campaigns CTA)

Led by an experienced team that spans multiple industry sectors, SSP is uniquely placed to meet your business needs. Our engagement process includes an analysis of your existing workflows to uncover opportunities for more streamlined and resource-efficient outcomes across all communication channels (voice & text for both inbound & outbound traffic). We also have acquired years of experience in managing remote CSA networks so rest assured that business continuity is an inherent part of all that we do!

Common reasons for outsourcing your customer servicing tasks & how SSP can help

Headcount Expenses

  • Full exposure to employee costs incl. statutory contributions like CPF & HR-related benefits

  • Pay-as-you-go inclusive pricing from SSP enables monthly savings for you.

Business Continuity

  • Fixed employment is prone to disruption due to turnover, absenteeism, etc.

  • SSP’S standby CSA policy ensures staffing is kept at contracted full-time equivalent (FTE) levels at all times.

Manpower Flexiblity

  • Limited bandwidth to scale operations with fixed manpower resources.

  • SSP’s on-demand talent pool provides for greater resource adaptability & market responsiveness

Why it should be SSP?

Flexible outcome- or time-based pricing options to suit every business scenario
✓ Manpower resources specially chosen & trained to respond to specific needs of clients
✓ Enterprise-grade interaction management platform with quality control & performance handling tools
✓ Experienced & field proven executive management team
✓ Business model built on stringent professional standards and underpinned by a compelling social mission.

Business for Good Partnerships

SSP works exclusively with SSAs to identify suitable candidates for its job program. The collaboration includes sharing of training/meeting facilities, joint recruitment activities, and combined marketing programs.

Applicants must meet industry-standard keyboarding & communication skills criteria to join as Customer Service Agents (CSAs). For more complex tasks, higher educational qualifications & relevant work experience are required.

To date, SSP has forged partnerships with these SSAs/organizations.

  • MINDS

  • SPD

  • Singapore National Stroke Association (SNSA)

  • Cerebral Palsy Association of Singapore (CPAS)

  • Singapore Cheshire Home

  • Muscular Dystrophy Association Singapore (MDAS)

  • Abilities Beyond Limitations & Expectations (ABLE)

Our Strategic Partners

Why SSP?

Flexible outcome- or time-based pricing options to suit every business scenario

Manpower resources specially chosen & trained to respond to specific needs  of clients

Enterprise-grade interaction management platform with quality control & performance handling tools

Experienced & field proven executive management team

✓  Business model built on stringent professional standards and underpinned by a compelling social mission.