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Silver Spring Pathfinder (SSP) is one of Singapore’s most innovative outsourced customer services provider.  Our corporate clients rely on us for both custom-trained manpower & an easily configurable contact management platform to handle their most critical customer service activities.  Engagement can be on a recurring monthly basis or tied to specific campaigns or projects.  The work activities can typically be performed offsite and require multiple channels of communication (voice, text, data and/or video). 

 

Silver Spring Pathfinder (SSP) was setup as a social enterprise in late 2018 with the sole purpose of creating meaningful and rewarding employment for disadvantaged Singaporeans.  Initially, our target beneficiaries are persons with disabilities (PWDs) as well as caregivers of PWDs but in time to come, we hope to reach out to other disadvantaged segments of the population as well.  In October 2018, we embarked on our first initiative, Project FEN (Flexi Employment Network) with startup grant funding from Tote Board/SG Enable’s Enabling Lives Initiative (ELI) programme.  SSP works closely with a community of social service agencies (SSAs) to achieve its social mission.  These SSAs currently include MINDS, SNSA, CPAS, SPD, Singapore Cheshire Home and ABLE.

 

 

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HERE'S WHAT OUR PARTNERS SAY

MS ONG LAY HOON
THROUGH SSP’S FEN PROGRAMME,OUR BENEFICIARIES HAVE THE CHANCE TO UPDATE THEIR IT AND CUSTOMER HANDLING SKILLS AND WORK AS REMOTE CUSTOMER SERVICE AGENTS ON A FLEXI-TIME BASIS.

MS ONG LAY HOON

DIRECTOR OF CAREGIVERS SUPPORT SERVICES

CHRISTOPHER TAN
IT HAS BEEN A PLEASURE WORKING WITH SSP TO ACHIEVE OUR MUTUAL GOALS OF GROWING GN’S ASIA-PACIFIC BUSINESS AND CONTRIBUTING TOWARDS THE MEANINGFUL EMPLOYMENT OF DISADVANTAGED SINGAPOREANS

CHRISTOPHER TAN

MARKETING DIRECTOR (ASIA PACIFIC)

GN NETCOM (JABRA)

CHRISTOPHER TAN

MS ONG LAY HOON

DIRECTOR OF CAREGIVERS SUPPORT SERVICES

MINDS jointly markets SSP’s FEN job programme to its caregiver beneficiaries and helps screen & identify suitable applicants

For those who pass a series of basic aptitude & assessment tests, SSP employs them as Customer Service Agents (CSAs) and provides them with both classroom as well as supervised on-job training over 2 to 6 month period.

At the final stage of the job onboarding process, these CSAs are given the option to work from home or at one of SSP’s work centers. Work schedules are based on the CSA’s availability & job competencies

slice-top-testimonial-container

HERE'S WHAT
OUR PARTNER SAY

MS ONG LAY HOON

MS ONG LAY HOON

DIRECTOR OF CAREGIVERS SUPPORT SERVICES

MINDS jointly markets SSP’s FEN job programme to its caregiver beneficiaries and helps screen & identify suitable applicants

For those who pass a series of basic aptitude & assessment tests, SSP employs them as Customer Service Agents (CSAs) and provides them with both classroom as well as supervised on-job training over 2 to 6 month period.

At the final stage of the job onboarding process, these CSAs are given the option to work from home or at one of SSP’s work centers. Work schedules are based on the CSA’s availability & job competencies

CHRISTOPHER TAN

CHRISTOPHER TAN

MARKETING DIRECTOR (ASIA PACIFIC)

GN NETCOM (JABRA)

GN Netcom engaged SSP to pull together a target list of prospective clients for its best-selling Jabra headset solutions in the Asia-Pacific region. This was based on these potential clients’ experience with Jabra in other markets

SSP used a combination of tools including telemarketing, social media inputs and publicly-available corporate information for this research project

As a follow-on task, SSP conducted a telesales campaign on a selected list of prospects in an overseas market. This exercise yielded more in-depth information for Jabra’s local sales teams to follow up on a personal basis

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