Silver Spring Pathfinder (SSP) was recognized at the recent 2019 Enabling Employer Awards which is
presented biannually by SG Enable. At the presentation ceremony held at the Pan Pacific Hotel, SSP
was one of several recipients of the Best Newcomer awards – a category reserved for new
employers who have distinguished themselves for creating meaningful jobs for persons with
disabilities (PWDs).
Using advanced multi-channel interaction technology, SSP enables PWDs to overcome time-and-
place barriers with this unique job programme. The PWDs are trained through a comprehensive
telemarketing agent programme developed jointly with Nanyang Polytechnic (NYP) and upon
graduation, they undergo months of supervised on-the-job training before they are deployed as
remote customer service agents at a location of their choosing including their homes. SSP is
currently working closely with a number of supporting social service agencies (SSAs) and corporate
clients to ensure the success of this innovative back-to-work programme. Going forward, SSP is
looking for corporate partners who can leverage this pool of well-trained PWD agents to help with
customer service work in the areas of telesurveys, teleordering, telesales, helpdesk support and
business process outsourcing.