WHAT KEEPS YOU AWAKE AT NIGHT?

Too Many Calls to Handle?
Too Many Calls to Handle?

With our cloud-based multi-channel contact center platform, SSP can easily be positioned as an extended part of your customer service team. Activated only when you need. We can help manage your overflow calls or take away your staff’s workload where it makes sense. We have on standby a remote team of trained Customer Service Agents (CSAs) who can be deployed as and when you need us. No fixed payroll costs. No workstation issues. No hiring hassle.

Too much work to do?
Too much work to do?

As part of our business process outsourcing (BPO) portfolio, SSP can take on many of the non-core tasks that your staff perform today e.g. data entry, document screening, transcription, identification verification. Our trained and remotely located CSAs can be an integral part of your workflow process and be made available at short notice. With our output-driven pricing model, you have the option to use our CSAs only when you need and pay us only when we deliver. Win-win proposition that no one can argue with.

Cannot hire fast enough?
Cannot hire fast enough?

SSP believes in the benefits of job sharing & flexible work arrangements for our CSAs. As such, we attract a diverse and mature pool of customer service talent; giving us a competitive advantage that only SSP can offer to our clients. When you add in our enterprise-grade, cloud-based interaction platform which allows our CSAs to work almost anywhere in Singapore, your options for building such your core team increase significantly. Many of our CSAs have years of professional training and work experience that are relevant and useful not only to your needs but to your customers’ needs as well. We can help you fill the missing talent gaps in your core team and have these CSAs support your business in a way that suits you best. Talent on tap. Anytime. Anywhere.

OUR METHODOLOGY

OUR PEOPLE

We pride ourselves on having one of the most diverse and mature customer service team in Singapore, and here are some of them

NADIAH, 32
NADIAH, 32

SSP-NYP Telemarketing Agent Programme – conducted & certified by NYP

Since joining SSP, I have made a lot of friends who have come to support me at work and at home esp. when it comes to caring for a special needs person.  I am also grateful to my SSP supervisors who have helped me adjust back to working life.  I feel so “great” now that I can help with my family finances and the extra income has allowed my husband to spend more time at home and to afford better medical care for my child

ZAHID, 37
ZAHID, 37

SSP-NYP Telemarketing Agent Programme – conducted & certified by NYP & ITE Certificate in Office Skills

I have been working in various customer service and administrative support roles since graduated from ITE over 16 years ago.  In my most recent job, I was doing home delivery runs on my wheelchair.  Since joining SSP as a CSA, I have polished up on my computer & customer service skills and the flexi-time schedule has allowed me to better manage my work-life balance

CRYSTAL, 44
CRYSTAL, 44

SSP-NYP Telemarketing Agent Programme – conducted & certified by NYP

As a mother to an 8-year old child who has special needs, I always felt it was not possible for me to find a job even something part-time.  I spend 4 hours per day, round trip, commuting to her special needs school so my time for work is very limited.  SSP changed all that with this flexi-time job as a CSA where I can work almost anywhere and any time.  I have also met some wonderful caregivers through SSP and for this and the chance to work again, I am truly thankful!

NORFADHILAH, 34
NORFADHILAH, 34

SSP-NYP Telemarketing Agent Programme – conducted & certified by NYP & ITE Certificate in Office Skills

As a full-time parent to 2 daughters and a caregiver to a special needs child, I am constantly on the move and holding onto a job, part time or not, is a challenge.  Earlier on, I have worked in various customer service jobs across different industries (retail, healthcare, government) but none has given me the time and work flexibility as the CSA job at SSP.  I am now able to work from home and strike a much better work-life balance while still contributing towards the household expenses

SYAFIQ, 30
SYAFIQ, 30

SSP-NYP Telemarketing Agent Programme – conducted & certified by NYP

I am overjoyed to be back in the workforce.  Now my future has become brighter as I am able to once again help my family financially.  Working at SSP as a CSA has improved my computer and customer skills and these will remain with me forever.  I enjoy making new friends and going through new experiences and my job here at SSP has allowed me to do just that