Since 2018, SSP has been the business process outsourcing (BPO) partner of choice to many organizations in both the private & public sectors. Our pool of locally based, bilingual customer service agents (CSAs) are custom trained to operate either as an extension or replacement resource team to your current customer service workforce. We rely on only the best enterprise-grade technologies to power our interaction network so as to ensure the highest levels of quality control and CSA performance management.
We rely on only the best enterprise-grade technologies to power our interaction network so as to ensure the highest
levels of quality control and CSA performance management.
Led by an experienced team that spans multiple industry sectors, SSP is uniquely placed to meet your business needs. Our engagement process includes an analysis of your existing workflows to uncover opportunities for more streamlined and resource-efficient outcomes across all communication channels (voice & text for both inbound & outbound traffic). We also have acquired years of experience in managing remote CSA networks so rest assured that business continuity is an inherent part of all that we do!
Full exposure to employee costs incl. statutory contributions like CPF & HR-related benefits
Fixed employment is prone to disruption due to turnover, absenteeism, etc.
Limited bandwidth to scale operations with fixed manpower resources.
✓ Flexible outcome- or time-based pricing options to suit every business scenario
✓ Manpower resources specially chosen & trained to respond to specific needs of clients
✓ Enterprise-grade interaction management platform with quality control & performance handling tools
✓ Experienced & field proven executive management team
✓ Business model built on stringent professional standards and underpinned by a compelling social mission.
SSP works exclusively with SSAs to identify suitable candidates for its job program. The collaboration includes sharing of training/meeting facilities, joint recruitment activities, and combined marketing programs.
Applicants must meet industry-standard keyboarding & communication skills criteria to join as Customer Service Agents (CSAs). For more complex tasks, higher educational qualifications & relevant work experience are required.
To date, SSP has forged partnerships with these SSAs/organizations.
MINDS
SPD
Singapore National Stroke Association (SNSA)
Cerebral Palsy Association of Singapore (CPAS)
Singapore Cheshire Home
Muscular Dystrophy Association Singapore (MDAS)
Abilities Beyond Limitations & Expectations (ABLE)
✓ Flexible outcome- or time-based pricing options to suit every business scenario
✓ Manpower resources specially chosen & trained to respond to specific needs of clients
✓ Enterprise-grade interaction management platform with quality control & performance handling tools
✓ Experienced & field proven executive management team
✓ Business model built on stringent professional standards and underpinned by a compelling social mission.
